Frequently Asked Questions – stubbsslippers.com
Orders & Shipping
How long does delivery take?
- US orders: 3-5 business days
- International: 7-14 business days (customs may apply)
Can I track my order?
Yes, tracking is provided for all orders via email.
Sizing & Fit
How do I choose my size?
Refer to our detailed size guide on each product page.
Are your slippers true to size?
Most styles run true to size. For half sizes, we recommend sizing up.
Materials & Care
What are your slippers made of?
We use premium materials:
✓ Genuine leather
✓ Cashmere lining
✓ Hand-stitched soles
How should I clean them?
Spot clean only with leather conditioner. Never machine wash.
Returns & Exchanges
What’s your return policy?
30 days for unworn slippers in original packaging.
How do I initiate a return?
- Log in to your account
- Select “Request Return”
- Print prepaid label (US only)
Special Requests
Do you offer monogramming?
Yes, select styles can be personalized (additional 3-5 day processing).
Can I order swatches?
Free material swatches are available – request via product pages.
For immediate assistance: Use our 24/7 chat at stubbsslippers.com.
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